Privacy Policy
Your privacy is fundamental to our operations. This Privacy Policy explains how CleanMatrix collects, uses, protects, and shares your personal information when you visit our website or use our cleaning services.
Last updated: January 15, 2024
Information We Collect
Personal Information
When you schedule cleaning services or contact us through our website, we may collect personal information including:
- Full name and contact information (phone number, email address)
- Home address and property details
- Service preferences and special instructions
- Payment information (processed securely through third-party providers)
- Access codes or security information you voluntarily provide
Website Usage Information
We automatically collect certain information about your visit to improve our website and services:
- IP address and browser information
- Pages visited and time spent on our website
- Referring websites and search terms used
- Device type and operating system
- Cookies and similar tracking technologies
Service-Related Information
During the provision of our cleaning services, we may collect:
- Service history and completion records
- Feedback and satisfaction ratings
- Photos of completed work (with your consent)
- Emergency contact information
- Insurance and liability information when required
How We Use Your Information
Service Provision
- • Scheduling and coordinating cleaning services
- • Communicating about appointments and updates
- • Processing payments and generating invoices
- • Addressing customer service requests
Business Operations
- • Improving our cleaning processes and techniques
- • Training staff and ensuring quality standards
- • Managing inventory and supply chains
- • Complying with legal and regulatory requirements
Marketing & Communication
- • Sending promotional offers and service updates
- • Personalizing your service experience
- • Conducting customer satisfaction surveys
- • Sharing relevant cleaning tips and home care advice
Website Enhancement
- • Analyzing website traffic and user behavior
- • Troubleshooting technical issues
- • Protecting against fraud and security threats
- • Developing new features and services
Information Sharing and Disclosure
We Never Sell Your Personal Information
CleanMatrix does not sell, rent, or trade your personal information to third parties for marketing purposes. Your privacy is not for sale.
Authorized Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business:
- • Payment Processors: Secure payment processing (Stripe, PayPal)
- • Customer Management Systems: For scheduling and service tracking
- • Communication Platforms: Email and SMS services
- • Cloud Storage: Secure data hosting and backup services
Legal Requirements
We may disclose your information when required by law or to:
- • Comply with legal processes and court orders
- • Protect our rights, property, and safety
- • Investigate potential violations of our terms
- • Prevent fraud and ensure website security
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
Data Security
Encryption
All sensitive data is encrypted in transit and at rest using industry-standard SSL/TLS protocols and AES-256 encryption.
Access Controls
Employee access to personal information is restricted based on job requirements and monitored through comprehensive audit logs.
Regular Updates
We continuously update our security measures and conduct regular vulnerability assessments and penetration testing.
Our Security Commitments
- Secure staff training on data protection practices
- Regular security audits and compliance checks
- Secure disposal of physical and digital records
- Incident response and breach notification procedures
- Multi-factor authentication for system access
- Secure backup and disaster recovery systems
Your Privacy Rights
We respect your privacy rights and provide you with control over your personal information.
The specific rights available to you may vary depending on your location and applicable laws.
Access & Portability
You can request a copy of your personal data in a structured, machine-readable format and access information we hold about you.
Correction & Updates
You have the right to correct, update, or modify any inaccurate or incomplete personal information we have about you.
Deletion
You can request that we delete your personal information, subject to certain legal obligations and legitimate business needs.
Restriction
You can request that we limit how we use or process your personal information in certain circumstances.
Objection
You may object to the processing of your personal information for direct marketing purposes or other legitimate interests.
Communication Preferences
You can unsubscribe from marketing communications at any time and choose how we contact you for service-related matters.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days and may require verification of your identity for security purposes.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better browsing experience and enable certain website functionality. Cookies contain information that is transferred to your device's hard drive.
Essential Cookies
These cookies are necessary for the website to function properly:
- • Remember your login status
- • Maintain your shopping cart
- • Enable secure payment processing
- • Remember your service preferences
Analytics Cookies
These cookies help us understand how visitors interact with our website:
- • Track page views and user behavior
- • Identify popular content and services
- • Measure website performance
- • Generate anonymous usage statistics
Marketing Cookies
These cookies enable personalized marketing and advertising:
- • Deliver relevant advertisements
- • Measure advertising effectiveness
- • Customize your experience
- • Retarget visitors with relevant content
Functional Cookies
These cookies enhance your browsing experience:
- • Remember your language preferences
- • Store your location for local services
- • Customize website appearance
- • Enable social media integration
Managing Your Cookie Preferences
You have several options for managing cookies and tracking technologies:
Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically find these options in the 'Settings' or 'Preferences' menu under 'Privacy' or 'Security'.
Our Cookie Manager
Use our cookie preference center to customize your experience. You can access it through the "Cookie Settings" link in our website footer.
Note: Disabling certain cookies may impact website functionality and your user experience. Essential cookies cannot be disabled as they are required for basic website operations.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.
Customer Service Information
Retention Period: 7 years after last service
Includes contact details, service history, feedback, and communication records.
Purpose of Retention:
- • Customer service and support
- • Quality assurance and improvement
- • Legal compliance and records
Financial and Transaction Data
Retention Period: 10 years
Includes payment records, invoices, receipts, and billing information.
Legal Requirements:
- • Tax and accounting regulations
- • Financial auditing requirements
- • Legal dispute resolution
Website Analytics Data
Retention Period: 26 months
Includes website usage statistics, traffic patterns, and user behavior data.
Anonymization Process:
After the retention period, data is anonymized and aggregated for continued business intelligence purposes while protecting individual privacy.
Marketing Communications
Retention Period: Until opt-out or account closure
Includes email preferences, marketing consent, and communication history.
Immediate Deletion:
Marketing data is deleted immediately upon unsubscription or account closure, except where retention is required by law.
Secure Data Destruction
When your data retention period expires, we securely delete or destroy all personal information using industry-standard methods. Physical documents are shredded, and digital data is securely erased using certified data destruction protocols.
Contact Us About Privacy
Get in Touch
Address
Ecoland Drive, Davao City
Davao del Sur, Philippines
Phone
+63 917 702 1917Business Hours
Mon-Sat: 8:00-18:00
Sun: 9:00-15:00
Privacy Request Form
Response Time: We will respond to your privacy request within 30 days. For urgent matters or questions, please call us directly.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The "Last updated" date at the top of this policy indicates when the most recent changes were made.
Notification of Changes
When we make material changes to this Privacy Policy, we will notify you through one or more of the following methods:
- • Email notification to your registered email address
- • Prominent notice on our website homepage
- • Notification through our mobile application
- • Direct communication from our customer service team
Your Choices Regarding Updates
If you disagree with any changes to this Privacy Policy, you have the following options:
- • Stop using our services and request data deletion
- • Contact us to discuss your concerns
- • Update your communication preferences
- • Seek legal advice regarding your rights
Continued Use
Your continued use of our website and services after we post or send a notice about our changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree to the changes, you should discontinue use of our services.
Version History
Version 2.0
Enhanced privacy rights and cookie management
Version 1.0
Initial privacy policy implementation
Additional Privacy Information
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.
All data transfers comply with applicable data protection laws and regulations.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites you visit.
We are not responsible for the privacy practices or content of external websites.
Complaints and Concerns
If you have concerns about how we handle your personal information, please contact us using the information provided above. You also have the right to lodge a complaint with your local data protection authority.
We are committed to resolving any privacy concerns you may have.